Terms & Conditions – Craftsnet
Welcome to Craftsnet. These Terms & Conditions govern your use of the website and your purchase of products from Craftsnet.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. Business Information
This website is operated by Nitin Sharma / Craftsnet.
Business Address: 42 Heritage Market, Kasauli, Distt. Solan, Himachal Pradesh, Solan – 173204, India
Phone / WhatsApp: +91 9882580080
Email: nitinkumar98825@gmail.com
Customer Support: 24/7
The business information above should remain consistent across the website, Merchant Center and other customer-facing pages.
2. Website Use
You may use this website for lawful purposes and for browsing, selecting and purchasing products.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to interfere with the security or functionality of the website.
- Copy, reproduce, modify or distribute website content without permission.
- Attempt to gain unauthorized access to the website or its systems.
We may restrict access to the website where reasonably necessary to protect the website, customers or business from misuse or unlawful activity.
3. Product Information
We make reasonable efforts to display accurate product information, including product names, descriptions, images, colours, sizes, materials and other specifications.
Actual colours may vary slightly depending on the customer's device or screen settings.
Product availability is subject to stock availability. If a product becomes unavailable after an order is placed, we will inform the customer and provide an appropriate resolution, such as cancellation and refund where applicable.
4. Product Prices
Product prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.
Prices and product availability may be updated from time to time.
Any applicable shipping charges, taxes or other charges will be displayed to the customer before the order is completed, where applicable.
We will not change the price of an order after the order has been successfully placed, except where required to correct an obvious pricing or technical error and subject to applicable law.
5. Orders and Order Acceptance
When you place an order, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact details provided during checkout.
An order may be cancelled or declined if:
- The product is unavailable.
- There is an obvious pricing or technical error.
- The order contains incorrect or incomplete information.
- We reasonably suspect fraudulent or unauthorized activity.
- Delivery to the provided location is not serviceable.
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return & Refund Policy.
6. Payment
Customers may use the payment methods made available during checkout.
Payment must be successfully completed through the available payment method before an online prepaid order is processed.
For Cash on Delivery or other available payment options, the applicable payment terms will be displayed during checkout.
We do not store complete card or banking credentials on our website where payment processing is handled by a third-party payment provider.
7. Shipping and Delivery
We ship products across India, subject to serviceability.
Orders are processed according to our Shipping Policy. Delivery timelines are estimates and may vary depending on the delivery location, courier service, product availability, weather, public holidays and circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Shipping charges, where applicable, will be displayed during checkout.
For complete information, please refer to our Shipping Policy.
Google recommends that shipping costs and delivery information shown on the website and Merchant Center remain accurate and consistent.
8. Cancellation, Returns and Refunds
Cancellation, return, exchange and refund requests are handled according to our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
The policy explains:
- Eligible products.
- Return period.
- Return conditions.
- Return/exchange procedure.
- Return shipping charges, where applicable.
- Refund process and timeline.
- Non-returnable products.
Our return and refund information will be kept consistent across the website and Merchant Center.
9. Damaged, Wrong or Missing Products
If you receive a damaged, incorrect or missing product, please contact our customer support team using the contact details provided on the website.
Please provide your order details and any information or photographs reasonably required to verify the issue.
The request will be reviewed according to our Return & Refund Policy.
10. Promotions and Discounts
Any promotional offer, discount, coupon or special price displayed on the website will be subject to the applicable promotional conditions.
Where applicable, promotional terms may specify:
- Eligible products.
- Minimum order value.
- Coupon requirements.
- Offer validity.
- Applicable exclusions.
- Shipping conditions.
Promotional discounts and reference prices displayed on the website should accurately represent the applicable offer and pricing conditions.
11. Website Information
We make reasonable efforts to keep website information accurate and updated.
However, occasional typographical, technical or product information errors may occur.
If an error affects an order, we will take reasonable steps to inform the customer and provide an appropriate resolution in accordance with applicable law.
12. Intellectual Property
Website content, including product images, text, logos, graphics, design elements and other materials, may be owned by or licensed to Craftsnet.
You may not reproduce, copy, modify, distribute or commercially use such content without prior written permission, except where permitted by applicable law.
13. Third-Party Services
The website may use third-party services such as payment gateways, logistics providers, analytics services or other service providers to operate the store and fulfil orders.
Where a third-party service is used, its applicable terms and privacy practices may also apply.
14. Customer Support and Complaints
For questions, order-related concerns or complaints, customers can contact:
Nitin Sharma / Craftsnet
Phone / WhatsApp: +91 9882580080
Email: nitinkumar98825@gmail.com
Address: 42 Heritage Market, Kasauli, Distt. Solan, Himachal Pradesh, Solan – 173204, India
We will make reasonable efforts to review and resolve customer concerns within a reasonable period.
15. Privacy
Customer information is handled according to our Privacy Policy.
Customers should review the Privacy Policy to understand how personal information is collected, used and shared for purposes such as order processing, delivery, customer support and website operations.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
Updated terms will be published on this page with an updated effective date.
Changes will apply prospectively and will not alter the terms of orders that have already been successfully placed, except where required by applicable law.
17. Governing Law and Dispute Resolution
These Terms & Conditions shall be governed by the laws applicable in India.
Any customer complaint should first be raised with our customer support team using the contact details provided above so that we can attempt to resolve the matter directly.
Jurisdiction: [Insert the actual state/city jurisdiction applicable to the business after confirming with the business owner/legal advisor.]
18. Acceptance of Terms
By using this website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.